How do I get Mercedes-Benz Digital Extras?
To become a Mercedes-Benz Digital Extras user, you must own a model year 2019 or newer Mercedes-Benz vehicle (excluding B-Class and smart) or a 2023 or newer Mercedes-Benz Sprinter Van. Digital Extras such as Vehicle Status and the Mercedes-Benz emergency call system are lifetime services, while Connect+ Services, including Remote Engine Start and Remote Door Lock and Unlock are complimentary for one year for 2023 and newer vehicles.[7] You will need to download the Mercedes-Benz app to use these features.
[7] **Mercedes-Benz Canada Inc. reserves the right to change or discontinue Mercedes me connect services at any time without prior notification or incurring any future obligation. See the terms of the Mercedes me connect Overview of Services.**
How do I activate my Mercedes-Benz Digital Extras?
Your dealer will be happy to assist you with this at the time you purchase your vehicle. If you've already left the dealership, your connected vehicle services can be activated and deactivated right from the Mercedes-Benz app. Simply download the app from the Apple App Store or Google Play Store, or register and add your vehicle using the on-screen instructions, and then you will be able to activate your services. If you need further assistance, your dealer will be happy to assist you. Step-by-step assistance is also available here.
Do I need a credit card to activate Mercedes-Benz Digital Extras?
You do not have to provide a credit card to use Mercedes-Benz Digital Extras. Standard Connect services includes a wide range of safety and convenience features, while Connect+ services are complimentary for the first year starting with model year 2023. If you would like to renew your services afterwards, you will need to provide a credit card for payment in the Mercedes-Benz Store.
What happens at the end of the Mercedes-Benz Digital Extras Connect+ complimentary trial?
Most remote services will stop functioning but your account remains open and active for non-expiring services. You can view what is still active in the Mercedes-Benz app.
How do I extend or renew Mercedes-Benz Digital Extras Connect+ Services like Remote Engine Start?
You can visit https://shop.mercedes-benz.com/en-ca/connect/ to view eligible services (when logged in), add the Connect+ Services to your shopping basket and check out. The service(s) will activate immediately once your vehicle has an active connection. Please note activation can take up to 48 hours depending on the coverage zone.
How do I use my Mercedes-Benz Digital Extras?
Once you have activated your services, your vehicle offers a multitude of connected car features. Visit our YouTube channel to see an overview of Mercedes-Benz app.
