Service solutions fit for your business

Ensure your vehicle remains capable of great performance. Our VanCARE certified technicians have the knowledge and technology to provide you with the highest quality service in the industry. All to keep your van and your business running smoothly.

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ServiceCARE plans

Your van is built to endure -- and our leading ServiceCARE plans can help minimize your downtime even further.

^*For detailed warranty coverage information please check the vehicle manufacturer warranty booklet.

Extended Limited Warranty (ELW)

More warranty. More certainty.

The Extended Limited Warranty product offers you greater coverage for mechanical, electrical and electronic components. It protects you against unforeseen repair costs and without any deductibles, you get the benefit of predictable and attractive conditions.

Pre-paid Maintenance (PPM)

Keeping your van in top shape.

Regular and accurate checking of the most important vehicle parts and functions ensures that your van continues to deliver outstanding performance and reliability. Maintenance prevents unnecessary repair costs and keeps downtime minimal.

Complete

The all-inclusive service package.

If you require comprehensive additional protection for your van, look no further than our Complete product. This package covers all workshop work, including wear and tear repairs. The vehicle is ready for action when you need it, and you keep costs safely under control.

Service solutions built for you.

Learn more about all this and much more available to you with our ServiceCARE Customer Guide.

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Mercedes-Benz Service

Get in. Get out. Get back to work.

Maintaining your Mercedes-Benz shouldn't slow you down. And with our Mercedes-Benz Service, it won't. At our dealership, you'll find certified commercial technicians, heavy-duty state-of-the-art commercial equipment, and low commercial labour rates. And you can trust that we'll help you get every ounce of power and efficiency out of your work van.

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Mercedes-Benz Genuine Parts

Successful van ownership not only involves the right people servicing your vehicle, but the right parts as well. Mercedes-Benz Genuine Parts fit perfectly and are manufactured with the utmost quality to safeguard reliability, durability, and safety.

Trained Technicians

Certified technicians are trained to service your van with the highest quality expertise, so you stay on the road for longer.

24-Hour Roadside Assistance

If you happen to experience an unexpected stop along the way, Mercedes-Benz 24-Hour Roadside Assistance is always available to get you moving again. Give us a call and authorized personnel will be dispatched to your location to provide services like flat tire replacement, dead battery jumpstart, or fuel delivery should you happen to run out. Contact 24-Hour Roadside Assistance at 1-800-387-0100.1, 2

¹ Sign and Drive services (flat-tire change, battery jumpstart, and refueling) will be performed at customer's expense.

² Every attempt will be made by Mercedes-Benz 24-Hour Roadside Assistance to aid a customer. However, the following circumstances may limit our ability to provide service:

Restricted Roadway: Many provinces / cities have roadways in which they do not let unauthorized emergency road service in that area to assist.
Acts of Nature: Due to heavy snowstorms, flooding, or other acts of nature, the ability to obtain service may be limited or in some cases, unavailable. In these cases, you may be asked to call 911.
Vehicle Accessibility: Additional charges may apply for a breakdown location not reasonably accessible from a roadside location, as determined by our authorized technician or roadside service tow provider. These circumstances include, but are not limited to, parking garages that inhibit tow services' ability to access and retrieve disabled vehicles and vehicles at off-road locations.

Manufacturer Warranty

We back our vans with one of the most comprehensive warranties in the business. And by following a routine maintenance schedule at our dealership, you can be sure your van has a long and productive career.

Owners' Manuals

Download information about your Mercedes-Benz from the convenience of your device.

Sprinter

Operator's Manual
Service Booklet
Service and Warranty

Metris